Cast Study – Ben Bockett at Oxford Alarm Company
Background
Ben’s company provide an installation and maintenance service of electronic security systems such as Intruder Alarms, CCTV and Access Control for both domestic and commercial customers in and around Oxfordshire.
The business went limited in 2016 to be able to appeal to commercial customers, before this Ben was acting as a sole trader.
Ben believed there was a big gap in customer service within the industry, especially in Oxfordshire so the focus of the company’s efforts is to provide a reliable service that is very much customer driven.
Referrals and customer feedback are what get the company repeat business and the emphasis is always to make every effort to go above and beyond to provide the customer with a positive experience. This has led to a lot of praise especially when the company take over other systems where they have been let down by their current provider
Listen to Ben’s Journey and see the impact David provided……..
“Taking small steps, I built the company to where it is today,”
“A lack of confidence to go at it alone, a push in the right direction and some excellent advice from David has contributed to where I am today.”
“As mentioned above I’d met David before the business started but once the business was up and running and during this process David somehow managed to extract from me what I couldn’t even put my finger on and that was to look at what direction I wanted to take the business.”
“BUT he was 100% absolutely right. We’ve built up a strong customer base in Oxfordshire with domestic and commercial clients that is growing daily and truly get the best from our staff knowing they don’t have to travel hundreds of miles to a job.”
“This has allowed us to react quickly to customers both contract and non contract and assist them when in need. I’d be lying if I said we didn’t venture out of OX postcodes occasionally, but this is usually to help other Oxford based electrical contractors we work with who require our services.”
“Enjoyable, professional, relatable are a few words I could use to describe David. I think the most appropriate word is a friend. He has been instrumental in where the business has gotten to today and long may our relationship continue.”
“He will go above and beyond to help anyone, and I mean anyone. He has a wealth of knowledge on treating customers right no matter what the business is he will give you small goals to reach and before you know it the training wheels are off.”
Ben Bockett – Director and Owner – Oxford Alarm Company
Contact Ben
CALL
01865 803403
info@oxfordalarm.co.uk
Office
Telford Road
Bicester
Oxon
OX26 4LD
Contact David
Call
Office
James Wolfe Road
Oxford
Oxfordshire
OX4 2PY
Next Events
David attends Business Buzz in Oxfordshire:
Thame Buzz
When: 1st Thursday of each month
Witney Buzz
When: 1st Tuesday of each month
Chipping Norton Buzz
When: 2nd Tuesday of each month
Bicester Buzz
When: 2nd Thursday of each month
Oxford Buzz
When: 3rd Tuesday of each month
Abingdon Buzz
When: 3rd Wednesday of each month
Banbury Buzz
When: 4th Wednesday of each month
Come and meet David