Processes & Procedures

The purpose of any business is to ensure that all customers receive the same product / service delivered exactly as the last. Processes help you deliver that and a way of keeping a business on the straight and narrow.

How to do get from an enquiry to invoice?

By thinking about how you provide your product / service, there will naturally be rewards for the business, employees and of course the customer such as:

  • Repeat business
  • Reduce time
  • Reduce waste
  • Referral
  • Increase sales
  • Defined marketing strategy
  • Customer satisfaction
  • Testimonials / reviews
  • Reduce complaints
  • Cashflow – getting paid on time
  • Monitor and review processes
  • Review product / service
  • Job descriptions
  • Roles and responsibilities

How we can help?

This is David’s thing, he loves processes as it gives an insight into any business, it’s a cog in the wheel and it needs to run smoothly.

We can look at your current process flow or even help you design one and help you implement it.

“David has helped me to build a team of amazing people who now work with me. David gave me the confidence to ask for help, and to recruit the right people. By having David’s support through this process, it has allowed me to tap into his vast experience, rather than blindly making it up as I go.”


Andrew Tee

Director and Head SUP Coach
Oxford SUP Club

Our Processes & Procedures Engineer

David can help you design and implement process flows increasing productivity and customer service.



07354 044834



James Wolfe Road

Operating Procedures

"David is cool, calm and hugely supportive. By inviting David into my business to look, listen, learn and get a full understanding of what my aims for the business are, he has been able to advise me on how I can best build the business and work towards a goal of a really happy work/life balance."

Company Growth

"Enjoyable, professional, relatable are a few words I could use to describe David. I think the most appropriate word is a friend. He has been instrumental in where the business has gotten to today and long may our relationship continue."

Contact David


James Wolfe Road

Next Events

David attends Business Buzz in Oxfordshire:

Thame Buzz
When: 1st Thursday of each month

Witney Buzz
When: 1st Tuesday of each month

Chipping Norton Buzz
When: 2nd Tuesday of each month

Bicester Buzz
When: 2nd Thursday of each month

Oxford Buzz
When: 3rd Tuesday of each month

Abingdon Buzz
When: 3rd Wednesday of each month

Banbury Buzz
When: 4th Wednesday of each month

Come and meet David